Amazon FBA reimbursements: what you're owed and how to claim

Amazon handles millions of units, and things go missing. When they do, you're often owed a reimbursement — but Amazon doesn't always issue it automatically, and claims expire. Auditing your settlements is how you find the money. Run yours through the free tool to surface refund and adjustment lines, then check the categories below.

Categories Amazon commonly owes

Warehouse lost inventory — units received into FBA then lost, not found within the reconciliation window.
Damaged inventory — damaged by Amazon or a carrier while in their custody.
Customer refunds without return — you refunded the buyer, but the unit was never sent back or restocked, and Amazon didn't reimburse.
Over-refunded orders — the customer was refunded more than they paid.
Fee overcharges — wrong size tier, wrong referral percentage, duplicate fees (see the overcharge guide).
Removal/disposal errors — units removed or disposed of in error.

How to find them in the settlement

Look for Refund transactions and adjustment lines. Cross-check refunds against whether inventory actually came back. SettleClear flags refund lines and any amount it can't classify, so nothing is silently averaged away — a refund without a matching reimbursement is exactly the kind of gap worth investigating.

How to claim

Export the flagged lines (SettleClear gives a clean per-SKU CSV).
Match each to inventory events (shipments, removals, returns).
Open a reimbursement case in Seller Central with the order/shipment IDs as evidence.
File promptly — eligibility windows are limited (often measured in months from the event), so audit every settlement rather than once a year.